For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What are the changes in Deluxe Base Game 2nd edition?

The rule book has been refined and upgraded to A4. Mission book has been refined and upgraded to A4. New plastic tray giving better room for cards if sleeved. Some card text has been updated. Separate Glyphid info cards instead of creature sheet. Added 4 player aid cards. Box has been updated. Player board text updated.

Last updated: September 27, 2023 23:18

Are customs duties included in the price of the order?

Shipping is custom tax friendly in the EU, UK, CANADA, USA, ASIA, AUSTRALIA AND NEW ZEALAND. However you will be charged for VAT in the pledge manager according to your country of residence.

If you are outside these regions you can still make an order but the package will most likely get taxed once it reaches your country. Extra fees may be required by your local postal service for delivery and clearance. Any import taxes charged by the destination country are your responsibility. Customs policies vary widely from country to country so if you have any concerns before you order, we recommend that you contact your local customs office.

If your order is not claimed from your country’s customs it will be returned to the warehouse. You can then have it re-shipped for an extra cost.

Last updated: September 25, 2023 08:47

Can I get my pledge refunded?

If the campaign is still live, you can cancel your pledge before it ends. However once the campaign is over and collection has started, it is no longer possible to cancel your pledge. If you’re interested in having your collected pledge refunded, you’ll need to wait 14 days after the campaign ends for the funds to reach us and then you can reach out to us directly through [email protected].

After the campaign is over you have a 30 days to decide if you want/need a refund of your pledge plus shipping. After that period refunds will no longer be available since the funds are being used for production.

Last updated: September 28, 2023 05:47

Can I change my pledge?

Yes, you can change your pledge here on KS before the campaign ends or you can change it in the pledge manager after the campaign. In the pledge manager you can only upgrade your pledge.

Last updated: September 25, 2023 08:47

I want to add extra items to my pledge, how can I do that?

After the Kickstarter Campaign ends the Pledge Manager will open and here you can add the various add-ons.

Last updated: September 25, 2023 08:47

Oops! I gave you the wrong shipping address.

Contact us at [email protected] with your order number and the correct address, and we’ll do our best to get it fixed on Backerkit so your order is delivered to the correct location.

Once your order is shipped to an incorrect address we can no longer change its course, it will be returned to the warehouse and can then be re-shipped for an extra cost.

Last updated: September 25, 2023 08:47

Will the game and expansions be available for purchase through retailers?

We aim to get our games available for everyone once the campaign is finished and all backers have their games. But we can not guarantee that it will be available in regular stores.

Last updated: September 25, 2023 08:47

Can the minis come primed/painted?

No, this is not something we can provide for you

Last updated: September 25, 2023 08:47

When do we get the STL files?

.STL files will be send once we begin fulfilment

Last updated: September 25, 2023 08:47

Is the game only available in English?

At the moment yes, but the rule and mission books for the games and each expansion can be downloaded as digital PDFs in French, Spanish, German and Italian. They will only be available online.

Last updated: September 28, 2023 05:48

Where do you ship to?

We ship worldwide, but unfortunately there are some countries that we can’t ship to at the moment: Russia, Ukraine, Belarus and North Korea.

Last updated: September 25, 2023 08:47

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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